mpojayaFrequently Asked Questions
Users on mpojaya ask about account setup, deposit and withdrawal procedures, game rules, security practices, and how our platform handles personal data. This FAQ page answers the most common questions we receive from new and existing members. If your question is not covered here, our support team can assist you directly.
This page covers account registration, KYC verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), withdrawal review windows, and account security. We explain how we protect your data, what information we collect during signup, and how to contact support if you need further help.
Read through the accordion sections below to find answers to your question. If you need clarification on our legal status or jurisdiction restrictions, visit our legal notice page. For detailed information about our terms of service, see our terms and conditions
- Account and registrationhow to start, KYC verification, password recovery, account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets, demo mode
- Security and account careaccount protection, personal data handling, two-factor authentication, jurisdiction notice
During registration, you provide a username, email address, password, and mobile phone number. We use your email to send account notifications and password reset links. Your phone number is used for two-factor authentication codes when you log in or request a withdrawal.
After you create your account, you can deposit immediately. However, before you withdraw funds, we require KYC (Know-Your-Customer) verification. You upload a government-issued ID and proof of residential address. We use this information only to verify your identity and comply with anti-money-laundering regulations. Your KYC data is stored separately from your login credentials and encrypted on secure servers.
Our support team provides English-language assistance. We maintain support offices in Jakarta, Surabaya, Bandung, and Medan to serve users across Indonesia. You can contact support through your account dashboard, and we will respond to your inquiry within our standard response window.
If you have questions about account access, deposit confirmation, withdrawal status, or technical issues, reach out to support. For legal or compliance questions, we can direct your inquiry to our legal team. Response times may vary during peak periods or major holidays like Idul Fitri and Idul Adha.
Payments and transactions
We do not charge fees on deposits or withdrawals. When you deposit via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, or bank transfer (BCA, Mandiri, BRI, BNI), the full amount reaches your mpojaya balance. When you request a withdrawal, we process it without deducting a platform fee.
Your bank or payment provider may charge their own fees for the transaction. These fees are set by your bank or payment app, not by mpojaya. We recommend checking your payment provider's fee schedule before depositing. All deposits and withdrawals are recorded in your transaction history with timestamps and amounts.
Our compliance team reviews withdrawal requests within our standard verification window, typically 1-2 business days. During peak periods or major holidays like Idul Fitri, Idul Adha, and Imlek, processing may take an additional day. Once your withdrawal is approved, funds are sent to your registered payment method (DANA, OVO, GoPay, ShopeePay, LinkAja, or bank account).
Settlement time depends on your payment provider. Bank transfers typically arrive within 1-3 business days. E-wallet transfers (DANA, OVO, GoPay, ShopeePay, LinkAja) often arrive within minutes. We do not guarantee "instant" withdrawals because each request requires verification to prevent fraud and ensure compliance with regulations.
We encrypt your personal data (email, phone number, payment information, and KYC documents) using industry-standard encryption. Your data is stored on secure servers with restricted access. We never share your personal information with third parties except where required by law or to process your deposits and withdrawals.
Your account is protected by a password and two-factor authentication. When you log in or request a withdrawal, we send a code to your registered phone number. You must enter this code to complete the action. This prevents unauthorized access even if someone learns your password. For more details, see our privacy policy
Game rules and markets
Demo mode is not available on mpojaya. All games and markets require a real account with a deposit. You can create an account and deposit via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, or bank transfer to start playing immediately. Deposits typically appear in your account within minutes.
Once you have deposited, you can access all mpojaya markets: football (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). Your balance updates instantly when a market settles.
Promotion codes are entered during account registration or in your account settings after login. If you have a valid promotion code, enter it in the designated field during signup. The promotion will be applied to your account immediately. If you forget to enter a code during registration, contact our support team and we can apply it retroactively if you are still eligible.
Promotions are subject to terms and conditions. Each promotion has specific eligibility requirements, wagering conditions, and expiration dates. Review the promotion details before claiming it. If you have questions about a specific promotion or whether you qualify, contact support through your account dashboard.