mpojaya Platform Account Terms

We at mpojaya operate a gaming and sportsbook platform available to users in jurisdictions where local law permits. These terms set out the conditions under which you access our platform, create an account, deposit funds, and engage with our markets. We enforce these terms consistently across all users to maintain fair play, account security, and compliance with applicable regulations.

Our platform handles your personal data, payment information, and account activity with standard encryption and verification procedures. When you join mpojaya, you agree to provide accurate information during account setup, complete KYC verification before your first withdrawal, and comply with our policies on responsible account management. We outline these commitments below so you understand exactly what we require and what we undertake to do.

This page covers account-opening conditions, deposit and withdrawal procedures, bonus terms, dispute resolution, and jurisdiction notice. If you have questions about any term, contact our support team before creating an account.

Account opening and eligibility on mpojaya

To create an account on mpojaya, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use comply with your own jurisdiction's law.

When you register on mpojaya, you provide your full name, date of birth, email address, and phone number. We use this information to verify your identity and prevent duplicate accounts. You must provide accurate information; false or misleading details may result in account suspension or permanent closure. Your account is personal and non-transferable; you may not share your login credentials or allow others to use your account.

We require two-factor authentication (2FA) on all mpojaya accounts. After you enter your password, we send a code to your registered phone number. You must enter this code to complete login. 2FA prevents unauthorized access even if someone learns your password. You can enable or disable 2FA anytime in your account security settings.

KYC verification and data handling

Before your first withdrawal on mpojaya, we require Know-Your-Customer (KYC) verification. You must submit a government-issued photo ID (passport, national ID, or driver's license) and proof of residential address (utility bill, bank statement, or rental agreement dated within the last three months). We encrypt this information and store it on secure servers with restricted access.

We use your verified identity to prevent fraud, money laundering, and account abuse. We never share your personal data with third parties except where required by law or with your explicit written consent. Our privacy policy (available at privacy policy) explains how we collect, use, and protect your information.

Deposits and withdrawals on mpojaya

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and traditional bank transfers (mobile banking, local payment, online payment, e-wallet). When you deposit on mpojaya, we generate a unique virtual account number for your account. Your funds route directly to your mpojaya balance without intermediaries. Deposits typically appear in your account within minutes.

During major holidays like Idul Fitri, Idul Adha, and Imlek, we often see higher volumes of deposits and withdrawal requests. Our verification team stays active through these periods, though settlement windows may extend by a day or two during peak traffic. If you're planning to withdraw funds around a holiday on mpojaya, submit your request a few days early to account for potential delays.

We reserve the right to refuse or delay any deposit or withdrawal if we suspect fraud, money laundering, or violation of these terms. We will notify you of the reason for any refusal or delay and provide instructions for resolution.

Bonus terms and conditions

We occasionally offer bonus credits to new or existing players on mpojaya. Any bonus offer includes specific terms: eligibility requirements, expiration dates, and wagering conditions. We display these terms clearly when you claim a bonus. You must meet all wagering conditions before you can withdraw bonus funds. Bonus credits that expire unused are forfeited and cannot be recovered.

We reserve the right to modify, suspend, or cancel any bonus offer at any time. If you violate these terms or engage in bonus abuse (such as claiming multiple bonuses using different accounts or exploiting system errors), we may forfeit your bonus and suspend your account.

Market settlement and dispute resolution

We settle all markets on mpojaya based on official results from the relevant governing body or broadcast source. For football matches (Liga 1, Piala AFF, Champions League, Premier League), we use official league announcements. For esports (Mobile Legends, Free Fire, PUBG Mobile), we use official tournament results. For live-dealer games, results are determined by the live dealer's actions and recorded on video.

If you believe a market was settled incorrectly on mpojaya, you may file a dispute within 48 hours of settlement. Contact our support team with details of your prediction, the market outcome, and your evidence. Our team will review your dispute and respond within 5 business days. If we determine that an error occurred, we will correct your account balance accordingly.

We do not accept disputes based on personal disagreement with odds, market availability, or your own prediction accuracy. Disputes must be based on factual errors in settlement (e.g., wrong result recorded, market settled on wrong event).

Market settlement

Process by which we determine the outcome of a prediction and credit or debit your account based on the result.

Dispute window

48-hour period after market settlement during which you may file a dispute if you believe an error occurred.

Verification window

Standard processing period (typically 1-2 business days) during which our compliance team reviews your withdrawal request.

KYC verification

Know-Your-Customer process where we confirm your identity and address before you can withdraw funds from mpojaya.

Prohibited conduct and account suspension

We reserve the right to suspend or permanently close your mpojaya account if you engage in prohibited conduct. Prohibited conduct includes: providing false information during registration or KYC verification; using multiple accounts to claim bonuses or exploit system errors; engaging in fraud or money laundering; harassing our support staff; or violating applicable law.

If we suspend your account, we will notify you of the reason and provide instructions for appeal if applicable. If we close your account permanently, we will return any remaining balance to your registered payment method within 30 days, subject to our verification procedures.

Jurisdiction notice and applicable law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We are not responsible for any legal consequences arising from your use of mpojaya in a jurisdiction where such use is prohibited.

These terms are governed by the laws of the jurisdiction in which mpojaya is registered and operated. Any dispute arising from these terms or your use of mpojaya shall be resolved through binding arbitration or mediation as specified in our dispute resolution procedures. You agree to submit to the jurisdiction of arbitration proceedings and waive any right to pursue claims in court.

We at mpojaya remain committed to fair play, account security, and transparent operations. If you have questions about these terms or our policies, contact our support team. We provide English-language support and can assist with account setup, KYC verification, and dispute resolution. Our services are available only where local law permits.